[Ghana]Tigo Wins Big at 2016 IT & Telecoms Awards

Mobile operator Tigo has walked away with multiple awards at the 6th Ghana Information Technology and Telecom Awards.

At the event, Tigo walked away with the title of Brand of the Year. Along with the title of Brand of the Year, Tigo also won an award for its Corporate Social Responsibility project titled “Shelter 4 Education.” To add to the accolades, Tigo CEO, Roshi Motman, was acknowledged as “Outstanding Woman in Technology.”

Commenting on the wins Motman said: “2015 was a fantastic year for the business. We invested millions of dollars in various within the business to ensure continued growth, long-term sustainability and customer satisfaction. The strongest component of any company is its people, so I thank every member of my senior leadership team and the wider team for their consistent output and go-getting attitude.”

On winning ‘Outstanding Woman in Technology’, she said: “It’s a real honor to be recognized this way. It is my hope that in the very near future a lot more women will venture into this industry to make a real positive and meaningful difference to the sector. Women have a lot to offer in the telecoms and technology space, and I’m very privileged to have done that.”
In recent years, the company has undertaken numerous investments to improve its network quality and customer experience. Marketing campaigns such as ‘Drop that Yam’, and “Yensor nkoaa” have been a phenomenal success. The overall brand experience has caused customers to react positively to the new, vibrant Tigo brand.

Big 6, the winning Innovative Product of the Year, gave unrivaled value to prepaid customers through various data, streaming music, talk time and bonus packages.
Again, Shelter 4 Education was recognized for the tremendous impact it has had in communities across the country where schools were built, renovated and equipped with learning material. The far-reaching efforts of the project has garnered enormous support from government stakeholders, opinion leaders, and other corporate bodies.

The Ghana Information Technology and Telecom Awards, which took place at the Kempinski Hotel in Accra on Saturday 21st May is Ghana’s premier platform for celebrating top performers within the industry. It seeks to recognize excellence in the ICT industry by rewarding distinction in product development, service delivery and innovation.
Source: Biztechafrica

MTN Ghana Triumphs With Six GITTA Awards

MTN Ghana overwhelmed competitors at this year’s Ghana Information Technology and Telecom Awards (GITTA) night when it swept six prestigious awards in six categories namely Telecom Operator of the Year, Best Telecom Business of the Year (MTN Business), Best Customer Service of the Year, Customer Service Team of the Year, Mobile Money Service of the Year and Chief Information Officer of the Year which went to MTN Ghana’s Chief Information Officer Abbad Reda.

In statement issued in Accra, it noted that the awards were in recognition of MTN Ghana’s excellent customer care, innovation and product development and deployment.

Commenting on the awards, the CEO of MTN Ghana Ebenezer Asante said, “It gives us great pleasure to receive these awards. They validate MTN’s focus on providing a distinct customer experience with innovative, relevant services and affirm our leadership in the industry. The areas in which we won the awards are significant ones and confirm that MTN is indeed the network of choice.”

He added, “Winning the Customer Service award for the third consecutive time shows that we are indeed a customer centric company. MTN has taken a lot of steps to enhance our customer experience and our staff have been trained to understand that no matter what their functional responsibility or level is, we all must focus in delighting the customer. The awards given to MTN Business, Mobile Money and our Chief Information Officer all demonstrate the value of the continuous investments we are making in using the best talents who will deliver the best experiences”.

The statement said the awards received by MTN are the results of decades of significant investments in network technology and infrastructure, customer relationship management and staff investment. “Since 2006, MTN has invested US$2.5 billion in network expansion and enhancement. The Company is poised to roll out fast, reliable LTE services in all regions in Ghana and will be the first to deploy on-the-go 4G services. MTN’s customer service has also seen distinct enhancement with traditional and online service centers and branches serving subscribers across the country. MTN Mobile Money has extended financial services across the length and breadth of Ghana, while MTN Enterprise Business offers solutions that help businesses optimize their operations” it added.

MTN Ghana dedicates the awards to its hardworking staff and its more than 17 million loyal subscriber base, and the people of Ghana with whom the Company is celebrating its 20th anniversary this year.
Source: Biztechafrica

Government Rules Out OTT Regulation in Ghana

Ghana’s Deputy Minister of Communication, Ato Sarpong, has told key industry players in Accra that the government, through the Communication Ministry, has no intention whatsoever of regulating the operations of Over-The-Top (OTT) in the country. According to the deputy minister, the government wants new technologies to flourish in Ghana and so cannot implement policies to regulate its operations.

“New technologies will come, technology is something that we (government) cannot regulate, and it’s something that we (government) cannot develop policies to restrict people from doing it,” he revealed.

The deputy minister’s comments come as a reply to suggestions made by the Chief Executive Officer of MTN Ghana, Ebenezer Twum Asante that the regulator, the National Communication Authority and the government should move in to regulate the operations of Over- The- Top (OTT) services in Ghana to enable players within the telecom industry stay in business.

Although the National Communications Authority (NCA) issued a statement with regards to the operations of Over- the-Top (OTT) services, and its impact on the revenue of the Telecoms industry in Ghana. It however stated that it’s going to review the situation and will in due course take decisions for an enabling regulatory environment that will benefit all stakeholders, including both the operator and consumer.

But the deputy communication minister who emphatically reiterated the government position on new technologies at the External launch of MTN Ghana’s 20th Anniversary attended by key stakeholders including the Director General of NCA William Tevie and Executive Director for the Investment Fund for Electronic Communications (GIFEC), Kobby Acheampong, drew the attention of Telcos operating in the country to the fact that technology has come to stay hence the need for them, including the regulator (NCA), to brace themselves for the new challenges and opportunities that would come with it. “The NCA and operators should take advantage of new technologies as you are doing, look more into the future, change your business now to take advantage of the new trends,” he intimated.
Source: Biztechafrica

Canada Wildfires: Alberta Releases App For Worried Residents

The Canadian government has released a for the province of Alberta to let people evacuated from the fire-hit town of Fort McMurray to see satellite images of their homes.

Alberta's municipal affairs minister, Danielle Larivee, warned that the images could be traumatic.

She said the aim was to give homeowners the most accurate information possible.

More than 80,000 people were forced to flee when a devastating wildfire swept through the town two weeks ago. The fire, which has now moved away from the city, destroyed more than 2,400 structures.

Thousands of evacuated residents continue to live in temporary shelters, with no possessions, as they wait to hear when they can go home.

Officials say a plan should be ready within two weeks to get residents back to their homes, although fire conditions could worsen in the coming days.

Ms. Larivee said she had lived through a devastating fire and evacuation herself and knew how stressful it was to have to wait for updates on which homes had been lost.

"These images will help us begin to answer the questions you have about the state of your homes and community," she said in a statement.

She warned that structures that appeared to be standing should not be considered undamaged.

"These images should not be used for official damage assessments, determining the status of individual structures, or planning re-entry to the city," she said.

On Friday, Canadian Prime Minister Justin Trudeau visited Fort McMurray for the first time since the evacuation.

He said that despite having seen images on television, the scale of the disaster had not hit him until he had seen it for himself.

The wildfire still covers about 2,410 sq. km (930 sq. miles) and is expected to burn for a few more weeks.
Source: BBC