Glo Ghana Sanctioned For Call Setup Time Delays

The National Communications Authority (NCA) says it has sanctioned Ghana’s sixth network operator, Glo, for failing in its Call Setup Time obligation within the Greater Accra region. This is the second time Glo Ghana had been slapped with a sanction. The first one was in 2013 when it was fined a whopping amount of GHc 200,000 for defaulting in Call Setup Time, Call Completion and Signalling Congestion obligations in the Central and Western Regions.

Call Setup Time is the period of time elapsing from the sending of a complete destination address (target telephone number) to the setting up of a call to the receiving terminal.

In its Quality of Service (QoS) Report covering the month of February this year released by the regulator on its official website this month, revealed that Glo had Call Setup Time delays at Abokobi, Adenta, Dodowa, La, Prampram, Sege and Teshie-Nungua, but never gave reasons why the sanction against Glo, since there were other networks including Airtel, Ghana who performed badly in Call Setup Time in eight (8) suburbs, higher than Glo who performed badly in only seven (7) within the Greater Accra Region. Airtel had Call Setup Time delays at Adenta, Gbawe, La, Prampram, Sege, Sowutuom, Tema and Teshie-Nungua.

One cannot understand why Airtel Ghana was not sanctioned but only granted moratorium till May 2016 to resolve the persistent Call Setup Time delays which had been acute since 2015 by the National Communications Authority if only such punitive action was based solely on Call Setup Time and no other categories of inspection.

While Tigo had delays in Accra and Gbawe, Ghana’s leading telecom giant MTN Ghana had a delay in only one major town, Dodowa, also in Greater Accra Region.

The National Communication Authority (NCA) in pursuance of Annexure D1 and D2 of the Cellular Mobile Licence of Telecommunications Operators Licence obligations conducts Quality of Service (QoS) monitoring and accesses indicators and their respective threshold for compliance under assessment considering the user's perspective.
Source: Biztechafrica

FNB debuts tap-and-go phone payments

First National Bank has debuted a new version of its transactional banking application that allows users to make payments simply by tapping their smartphones at a contactless point of sale.

The new functionality, known as FNB Pay, allows the bank’s customers to tap to pay at supported points of sale.
FNB Pay allows customers to make purchases of up to R200 in value (a limit set by the Payments Association of South Africa) without entering their card Pin. The maximum value will be increased to R500 in 2017. “Customers have options on how they can securely perform transactions through FNB Pay,” the bank said.

To use FNB Pay, users must have an Android-based phone that support near-field communication technology.

Local merchants are gradually increasing contactless infrastructure, said Raj Makanjee, CEO of FNB Premium. “This is one of the reasons why 100% of the new or replacement cards we are now issuing are contactless cards, across our debit and credit portfolios,” he said.

“Not only does the functionality make it effortless for customers to pay for goods and services, it helps merchants to process transactions far quicker, thus assisting in reducing queues.”

The updated app, version 5.0, introduces a range of other new features, including fingerprint ID logon (on supported Android and iOS devices).

Another new feature is “Smart inContact”, which lets users approve transactions or report fraud on online transactions. This uses the app to notify customers of transactions as low as 1c. Smart inContact replaces SMS one-time Pins, too. Customers without version 5.0 of the app will continue to receive SMS notifications and one-time Pins until they update to it.

The bank has also introduced a Secure Chat feature, to allow FNB customers to chat securely to a team of bankers.

FNB has also introduced an FNB watch app (for Android-based watches and Apple Watch), offering accounts and transaction history details, along with payments from history or GeoPayments. Customers can also use the watch app to buy prepaid services from history, as well as vouchers and coupons and cardless cash withdrawals.

To promote the launch of the watch app, FNB is giving customers up to 40% off when buying a smartwatch via the eBucks online shop.
Source: Techcentral

Mobile Money a Big Hit For South Africans

South Africans are showing significant appetite for mobile money solutions; this is according to the latest data from FNB eWallet Solutions, which shows that 4.2 million new eWallets were created over the last 12 months, a rate of about 350 000 new eWallets per month.

The bank says it is also seeing a steady upsurge in total eWallet cash withdrawals, an indication that users are increasingly using the service as a means for remittance.

FNB’s observation is consistent with the findings of the 2015 FinScope research which showed that more people are choosing to remit via a bank.

“Over the years, we have seen eWallet become part of the South African vocabulary as many citizens see it as a convenient and cost effective way to send or receive money. This is one of the reasons we continue to grow the number of withdrawal points to enable broader financial inclusion through easy access,” says Sandi Madikiza, CEO of FNB eWallet Solutions.

In addition to traditional FNB ATMs, eWallet users can also withdraw via 1,200 Slimlines across the country. FNB Slimlines are located in community retailers where eWallet users can print their withdrawal slip and get cash from the store teller or buy goods and services in store. In the past year, there has been about 47% growth in the volume of cash withdrawals at Slimlines.

Madikiza says withdrawals through Slimlines in community outlets could contribute to boosting foot-traffic into community outlets.

“Instead of taking a taxi or driving to the nearest ATM, which may be in a shopping mall or the nearest City, users can now walk to, and withdraw at their community retailer which has a Slimline.

“While this makes it convenient for eWallet users, it could equally boost business for the retailer. In addition to this, we are also in the process of adding at least 600 new withdrawal points through partnerships with major retail chains across the country,” he concludes.
Source: Itnewsafrica

[Kenya] KCB M-PESA Loan Disbursements Cross Ksh10BN Mark

Revolutionary mobile-based bank account, KCB M-PESA, has advanced KSh10.3 billion in loans to its customers since its inception about two years ago, boosting access to credit in Kenya.

The savings and micro credit platform, a joint initiative of Safaricom (NSE: SCOM) and KCB, has also signed up 6.4 million accountholders so far. The accountholders have KSh286.1 million saved on the platform. Every day, the platform advances between KSh25 million and KSh30 million in loans.

Safaricom CEO Bob Collymore said that the huge success that KCB M-PESA has enjoyed highlights the value of strategic partnerships in delivering innovative solutions that are aligned to customer needs.

“Through this platform, we have been able to contribute towards driving the financial inclusion agenda. Of great significance has been its role in providing a backup plan for our customers to free them from the fear of unforeseen events,” Mr. Collymore added.

KCB M-PESA was launched in March 2015. The platform allows registered customers to save up to KSh1 million, earning up to 6 per cent in interest. Accountholders can also access up to KSh1 million in instant loans, accessible on the M-PESA menu on the SIM toolkit under the updated Savings and Loans tab.

On his part, KCB Group CEO, Joshua Oigara said that the new platform leverages technological innovation to deliver financial products and services.

“The ubiquitous mobile phone has changed the way financial services are consumed. It has made it cheaper and more convenient for accountholders to access their bank accounts,” Mr. Oigara added.

KCB M-PESA is now available directly on the M-PESA menu, and customers no longer need to dial *844# to access it. Customers registered on KCB M-PESA are required to go to their M-PESA Menu Loans Savings KCB M-PESA to see how much they can borrow and follow the prompts to secure the loan which will be sent to their KCB M-PESA accounts instantly. The loan amount is determined by the amount of savings that the customer has made, M-PESA balance, and their savings on both Safaricom and KCB platforms and usage of their suite of products. Customers also have the option of operating fixed deposit accounts – fixed savings account and target savings account – on KCB M-PESA.

Source: Biztechafrica